Your Trusted Partner Every Step of the Way
At Innovation99, we recognize that maximizing the benefits of your fleet management or compliance solutions goes beyond just implementing the technology. It involves driving a cultural shift within your organization, training teams on new systems, and securing buy-in from stakeholders at every level. That's why we are committed to being your unwavering partner throughout the entire journey – before, during, and after implementation. We are here to provide comprehensive support to ensure your success.
Our dedicated teams are focused on helping you achieve your goals, demonstrating return on investment (ROI), and enhancing safety within your organization. With our expertise and resources, we offer support at every stage, starting from the initial planning and preparation phase, through implementation and integration, and continuing with ongoing support and optimization.
Round-the-Clock Customer Service for Unparalleled Support
We understand the importance of prompt and reliable customer service in ensuring a seamless experience with our solutions. That's why we have established a dedicated support centre team that is available 24-7, ready to assist you with any inquiries, troubleshoot issues, and provide valuable resources to help you maximize the benefits of our solutions.
In addition to our comprehensive self-service support platform, our highly-trained support centre team is always at your disposal. Whether you have questions regarding our solutions, encounter technical difficulties, or require guidance on optimizing your usage, our team is here to provide timely and effective assistance.
Seamless Account and Project Management for Program Success
We prioritize providing exceptional account and project management services to ensure the success of your programs. When you partner with us, you will be assigned a dedicated account manager who will work closely with you to understand your program goals and help you exceed them. From the initial implementation phase and beyond, your account manager will be there every step of the way, providing guidance and support.
For more intricate, enterprise-level implementations, our experienced project managers take charge. They establish comprehensive plans, define timelines, facilitate effective communication, and meticulously coordinate all the necessary details. Their expertise ensures that your project progresses smoothly and efficiently, minimizing any disruptions or challenges along the way.
Enhancing Accuracy and Context with Professional Human Review
As part of our comprehensive program, we have implemented a robust process that uses professional human review to elevate the accuracy and analysis of our sensors. Our dedicated professional review team plays a crucial role in this process. They carefully assess and analyze the recorded incidents. By leveraging their expertise, we are able to provide you with a comprehensive understanding of the driving events, empowering you to make informed decisions and take effective action.
Pioneering Technological Advancements for Enhanced Safety and Efficiency
Our engineers continually push the boundaries of technological capabilities, leveraging machine vision to enhance the capabilities of our various sensors. Through the application of artificial intelligence, we unlock powerful insights from vast datasets, enabling proactive decision-making, theft protection, cold chain safety and risk mitigation. Additionally, our predictive analytics empower our customers with data-driven predictions and actionable recommendations for enhanced fleet performance.
Actionable Reporting and Valuable Insights for Effective Fleet Management
At Innovation99, our client intelligence team is dedicated to analyzing data and providing comprehensive reports and insights that enable you to effectively manage fleet risk, optimize return on investment, and align your efforts for success. Leveraging our expertise, we offer valuable intelligence that helps you understand risk trends, make informed decisions, and benchmark your progress against industry peers.